Friendly Aquaponics, Inc, Refund And Cancellation Policy
Contact information:
Tim Mann, Susanne Friend
Email: contact@friendlyaquaponics.com
Friendly Aquaponics, Inc.
PO Box 1196
Honoka’a, HI 96727
DIY Aquaponics System AND Aquaponic Solar Greenhouse Package Refund Policy:
We offer a 100% money-back guarantee (on the cost of the original DIY package, but not including shipping or handling) to anyone who can show us they have built and operated the aquaponics system or integrated aquaponics system specified by the DIY materials, and is dissatisfied with the system for any reason.
This guarantee is subject to the following conditions: you can only request a refund for a system you have actually built and operated; for instance, if you purchased a $195 DIY commercial aquaponics package from us, but only built and operated a smaller system such as a Micro System 64, you only qualify for a refund of $49.95, which is the Micro System manual cost.
If you have not built any system whatsoever, you do NOT qualify for any refund under this guarantee. This is because our products are entirely digital, and is set up this way to prevent people (not YOU, of course!), from purchasing, downloading the entire product, then getting a refund. We work hard to write these materials and keep them up-to-date, and we can’t afford to do that for everyone if the materials are being stolen.
If you do qualify for a refund, as part of the refund arrangement, you must sign a statement saying you have deleted all of our materials, and copies of our materials you have made, and have not given or sold them to anyone else.
If you have altered or changed the design of the system from the included CAD drawings that come with the DIY package, or if you have changed the system’s operational parameters in any way from those detailed in the technical manuals, then this guarantee is no longer valid. We cannot guarantee proper operation of any of our aquaponics system designs if changes have been made, no matter how “good” the reason. Ford doesn’t guarantee Chevrolets; that would be silly, wouldn’t it?
Technical Support Refund Policy:
Because we can easily spend a TON of tech support time in the first two or three weeks after you’ve purchased the product, we don’t offer refunds, or pro-rated refunds for tech support.
Consulting and Custom Farm Design Refund Policy:
Because of their custom nature, we do not offer refunds, prorated refunds, or credits on either of these items.
Aquaponic Personal Intensive Training Cancellation, Credit or Exchange Policy:
We no longer offer Personal Intensives. Our approved affiliates do. Please see below for your refund and cancellation options for Personal Intensive Trainings.
If you purchase a Personal Intensive directly from our approved affiliates (click here for list), and not from Friendly Aquaponics, Inc, we do not offer ANY refunds, credit, or the ability to exchange this training for any of our other products. Any cancellation, refund, credit, or exchange of a Personal Intensive Training through an affiliate must be arranged with the affiliate in question according to their stated policies.